Terms and Conditions

1. Introduction

Welcome to Regal Ride Line (“we,” “our,” or “us”). These Terms and Conditions govern your use of our luxury transportation and chauffeur services, including bookings made through our website, phone, email, or any authorized booking platform.

By booking or using our services, you agree to follow these Terms and Conditions. If you do not agree with these terms, please do not use our services.

2. Booking and Reservations

  • Reservations can be made through our website, phone, email, or authorized booking channels.
  • Customers may be required to provide accurate contact details, pickup information, destination details, and payment information.
  • A booking is confirmed only after receiving confirmation from Regal Ride Line.
  • Advance booking is recommended to ensure vehicle availability.

3. Payment Terms

  • Payment requirements may vary depending on the service type and booking details.
  • We accept approved payment methods, including major credit cards and other available digital payment options.
  • All prices are listed in USD and may include applicable taxes, tolls, fees, and gratuity where applicable.
  • Additional charges may apply for extra stops, waiting time, route changes, or extended service hours.

4. Cancellation and Refund Policy

  • Customers should cancel reservations as early as possible before the scheduled pickup time.
  • Late cancellations may be subject to applicable cancellation charges.
  • No-show bookings may be charged the full service amount.
  • Eligible refunds will be processed through the original payment method.

5. Chauffeur and Vehicle Standards

  • Our chauffeurs provide professional, courteous, and reliable transportation services.
  • All vehicles are regularly maintained, cleaned, and prepared to ensure passenger comfort.
  • Regal Ride Line may provide a similar or upgraded vehicle if the requested vehicle becomes unavailable.
  • Vehicle availability depends on service requirements, scheduling, and reservation timing.

6. Passenger Conduct

Passengers are expected to:

  • Treat chauffeurs and vehicles with respect.
  • Follow all safety instructions during transportation.
  • Not smoke, vape, or use illegal substances inside vehicles.
  • Not damage the vehicle or its equipment.
  • Follow applicable local laws and regulations.

Regal Ride Line reserves the right to end a trip without refund if passenger behavior creates safety concerns or damages company property.

7. Liability

  • Regal Ride Line is not responsible for delays caused by traffic, weather conditions, accidents, road closures, airport delays, or circumstances outside our control.
  • We are not responsible for missed flights, appointments, events, or reservations due to unexpected delays.
  • Our liability is limited to the amount paid for the specific transportation service.

8. Lost and Found

  • Regal Ride Line is not responsible for personal belongings left inside vehicles.
  • If an item is found, we will make reasonable efforts to assist with its return.
  • Customers should contact us promptly regarding lost items.

9. Special Event Transportation

  • Wedding transportation, corporate events, private events, and special occasions may require advance reservations.
  • Some bookings may require deposits to secure vehicle availability.
  • Additional terms may apply depending on the event type, duration, and transportation requirements.

10. Privacy

Your privacy is important to us. Your use of Regal Ride Line services is also governed by our Privacy Policy. By booking our services, you agree to the collection and use of information according to our Privacy Policy.

11. Modifications

Regal Ride Line reserves the right to update or modify these Terms and Conditions at any time. Continued use of our services after changes are made indicates acceptance of the updated terms.

12. Governing Law

These Terms and Conditions are governed by the applicable laws of New York, USA. Any disputes will be handled according to applicable legal procedures within the state.

13. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Regal Ride Line
📧 Email:info@regalrideline.com
📞 Phone: 917 373 0577
📍 Location: New York City, New York